Less Sugar In Your Coffee By Default

Less Sugar In Your Coffee By Default

This intervention was created and tested Massimo Cesareo, Mariateresa Volpe, Francesco Pozzi & Paolo Moderato Introduction The intervention took place in Catania (Italy), and was put in place to nudge clients of a gym’s coffee shop to reduce their sugar intake...
The Use of Lotteries to Promote Card payments

The Use of Lotteries to Promote Card payments

  Introduction In the city of Bergamo in Italy, the municipality and payment card companies collaborated to promote electronic payment methods, over cash. They called the project Cashless City. The project involved prizes for the city, such as high-speed internet...
CPH Airport – The Sequence Intervention

CPH Airport – The Sequence Intervention

Introduction Diagnosis: Some passengers are not aware of the sequence being boarded at a given time. This results in some passengers being 1) rejected at the boarding counter causing a minimal, but still existent time loss in boarding time, or 2) being boarded out of...
CPH Airport – The Document Intervention

CPH Airport – The Document Intervention

Introduction As the diagnosis states, we found that not all passengers knew how to handle their documents and what documentation was required in order for handlers to board a given passenger. This would often result in passengers having to look through their bag,...
CPH Airport – The Selectee Intervention

CPH Airport – The Selectee Intervention

Introduction Diagnosis #1: Passengers did not know that the ground handling staff intended to board selectees prior to the boarding of premium passengers began. Passengers did not know whether they were selected for a random security check. Diagnosis #2: Before the...
CPH Airport – The Swipe Intervention

CPH Airport – The Swipe Intervention

Introduction Diagnosis: The diagnosis was that most passengers were uninformed about the fact that they needed to have their passport swiped before they could board. The reason they needed their passport swiped was in order to update the travel information on the...